Frequently asked questions
Quick answers about buying, auctions, payment, shipping and documents. Can’t find your answer? Message us on WhatsApp.
Buying
Can I buy a car from Japan as a private buyer?
Yes. Most of our buyers are private individuals. We handle everything in Japan; you or your clearing agent handle customs in your country.
Is the price on the website the final price?
The total shown on each car page is calculated from the car price and current freight. Your proforma invoice confirms the final price. Duties and taxes in your country are extra.
Can you send more photos or a video of a car?
Yes. Ask in your account or on WhatsApp and we will send extra photos or a short video before you pay.
How long is a car reserved for me?
After you confirm your purchase, the car is reserved until the payment due date on your invoice (usually 7 days).
Auctions
How does auction buying work?
You send us the lot and your maximum bid, pay a security deposit, and we bid for you. If we win, you pay the balance within 48 hours.
How much deposit do I need?
Your buying limit is five times your deposit: USD 1,000 covers up to USD 5,000, USD 2,000 up to USD 10,000, USD 3,000 up to USD 15,000 and USD 5,000 up to USD 25,000. Open bids and unpaid wins count together against the limit.
What happens to my deposit if I don’t win?
It stays in your account for your next bid request, or you can ask for a refund (bank charges apply).
What is included in “Auction & inland charges”?
One combined charge that covers auction house fees, the recycling fee, inland transport in Japan and Japanese taxes. Repairs are added only after you agree.
Payment
How do I pay?
By international bank transfer (T/T) to Khan Trading Co., Ltd. in Japan. The bank details are on your proforma invoice.
Who pays the bank charges?
The buyer pays all bank charges, including intermediary bank fees.
How do I avoid payment fraud?
Only pay to the company account shown on your official invoice. We never ask you to pay a personal account. If in doubt, contact us on our official WhatsApp before paying.
Which currency do I pay in?
Invoices are normally in US dollars. Ask us if you need another currency.
Shipping
How long does shipping take?
It depends on your port and the vessel schedule. Typical transit times are shown on our shipping page and in your account once the vessel is booked.
RoRo or container – which is better?
RoRo is usually cheaper for a single running car. Containers suit ports without RoRo service or several cars together.
Is marine insurance included?
Only if you select it. Prices with insurance are shown as CIF.
Documents
Which documents will I receive?
Export certificate, bill of lading, commercial invoice and, where required, an inspection certificate. Copies appear in your account.
When are the original documents sent?
After full payment and shipment. We courier the originals or release the B/L, and share the tracking number in your account.
General
Where is KTJAPAN based?
Our head office is in Kawasaki, Kanagawa, and our yard is in Yokohama, Japan.
How can I contact you?
WhatsApp is fastest. You can also email info@ktjapan.com or send a message from your account.
Still have a question?
Our team replies within one business day.